Shipping policy

Shipping Policy

Last updated: November 8, 2026

Where we ship

We ship to the United States and to all other countries that are available for selection at checkout.

Shipping costs

Shipping costs depend on your destination and are shown in the cart and at checkout before you place your order.

Delivery times

Unless a different delivery time is stated in the respective offer, your order will be delivered within 5–8 business days after conclusion of the contract (for agreed prepayment: after your payment instruction). Business days are Monday to Friday, excluding public holidays.

If you order items with different delivery times, we ship them together in one shipment unless agreed otherwise. In this case, the delivery time is determined by the item with the longest delivery time.

Order tracking

As soon as your order ships, you will receive an email with your tracking number.

International orders, duties and taxes

For deliveries outside the United States, import duties, taxes and customs fees may apply. Unless these are collected at checkout, they are charged by the destination country's authorities or the carrier and are payable by the recipient. Customs clearance may extend the delivery time.

Address and delivery problems

Please make sure your shipping address is complete and correct. If a package is returned to us because the address was incorrect or the package was not collected, please contact us and we will arrange a new delivery. In this case, we may charge the additional shipping costs.

Damaged in transit

If your package arrives damaged, please contact us at support@brimsteel.com with your order number and a photo. We will send a replacement or issue a refund at no cost to you.

Payment methods

The payment methods available to you are shown at checkout, for example credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal. When paying by card, your account is charged upon conclusion of the contract.

Questions? Contact us at support@brimsteel.com. Our full company details can be found in our Legal Notice.