Refund policy

90-Day Money-Back Guarantee & Returns

Last updated: November 8, 2026

We want you to be completely happy with your BRIMSTEEL™ board. That's why you can return your order within 90 days of delivery – no reason needed. This policy applies to customers worldwide.

1. Return period

The return period is 90 days from the day on which you, or a third party designated by you who is not the carrier, take possession of the goods. If your order is delivered in several shipments, the period starts on the day you receive the last shipment.

2. How to start a return

Send us a clear statement that you want to return your order or withdraw from the contract, for example by email to support@brimsteel.com or by post to Rout Commerce LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA. Please include your order number. You may use the model form below, but this is not mandatory. We will reply with the return instructions and the address to which the goods are to be sent.

To meet the deadline, it is sufficient that you send your statement before the 90-day period has expired.

3. Condition of returned items

You are welcome to test your board in your kitchen during the 90 days. Please return the goods complete and without damage beyond normal use. You are only liable for any diminished value of the goods resulting from handling that goes beyond normal use and beyond what is necessary to establish the nature, characteristics and functioning of the goods.

4. Sending the goods back

Please send the goods back no later than 14 days after you have informed us of your return. The deadline is met if you send the goods before the 14 days have expired. Returns are free for you: we will send you a prepaid return label or reimburse the direct cost of returning the goods.

5. Refunds

We refund all payments we have received from you for the returned goods, including the standard shipping costs (except for additional costs if you chose a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days after we have been informed of your return. We may withhold the refund until we have received the goods back or you have provided proof that you have sent them, whichever is earlier. The refund is made using the same payment method you used for the original purchase, unless expressly agreed otherwise; you will not be charged any fees for the refund.

6. Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, please contact us at support@brimsteel.com with your order number and a photo. We will send a replacement or issue a refund at no cost to you. Your statutory rights in respect of defects remain unaffected.

7. Exceptions

Gift cards and items marked as final sale cannot be returned, unless mandatory law provides otherwise.

8. Customers in the EU, EEA, UK and Switzerland

If you are a consumer, you have a statutory right of withdrawal. Our 90-day return period extends this right: you may withdraw from the contract within 90 days without giving any reason, under the conditions set out above.

Model Return / Withdrawal Form

(If you want to return your order or withdraw from the contract, please complete and return this form.)

  • To Rout Commerce LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA, email: support@brimsteel.com:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
  • Order number
  • Ordered on (*) / received on (*)
  • Name of customer(s)
  • Address of customer(s)
  • Signature of customer(s) (only if this form is submitted on paper)
  • Date

(*) Delete as appropriate.